El Paso, TX connects people in need with essential services through the El Paso Helps portal

El Paso, TX Helps Platform Connects People in Need Services

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The new portal directs users to live chats in 10 service areas including food security, housing, and mental health. Support agents determine each person's needs and make referrals to local providers. City departments coordinate with partner organizations like Amistad and United Way on navigating community members through available services. El Paso built the service with Webex and other Cisco tools.

Health & Human Services Homelessness Community Services

El Paso, TX

Municipality in Texas

United States

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The city launched El Paso Helps to connect residents with social services, like shelter, food and mental health counseling.

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