Georges River, NSW replaces phone and email surveys on council services with HappyOrNot kiosks

Georges River, NSW HappyOrNot Kiosks Survey Council Services

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The Smiley Touch kiosks were added to cultural venues, two customer service offices, and six early learning centers. Patrons select from frowning, neutral, and smiling faces when rating their service experiences. Data gathered from Smiley Touch kiosks are tied to specific experiences for more precise follow-ups than standard surveys. Georges River added these interactive kiosks to improve response rates, especially from non-English speakers.

Customer Support Surveys Kiosks Citizen Engagement

Georges River, NSW

Area in New South Wales

Australia

Products

Smiley Terminal™

Totally wireless, “press of a Smiley” feedback collecting solution helps you collect maximum feedback with its exceptional ease of use.

Vendors

HappyOrNot

The leading solution for instant customer and employee satisfaction analytics and reporting.

Newsworthy

Using CX insights to make strategic decisions at Georges River Council - HappyOrNot

Learn how Georges River Council is using HappyOrNot to make customer experience everyone’s responsibility, and to make strategic improvement decisions.

Improving experience at customer service points and child care centres - HappyOrNot

Georges River Council is making meaningful changes at customer service points and child care centres with HappyOrNot. Read the full story to learn how.

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