Goldsboro, NC
Municipality in North Carolina
United States
Goldsboro, NC provides around-the-clock service to residents with Coda chatbot
Goldsboro's IT team developed Coda in-house starting with typical questions gathered from past resident emails and phone calls. Coda answers more than 32,000 questions via the city's website as well as texts to (919) 580-4299. The AI-enabled chatbot learns from each interaction to provide improved service. Residents can also report public maintenance issues like streetlight outages and potholes through Coda.
Goldsboro, NC
United States
Goldsboro, NC shows progress towards strategic planning goals with new dashboard
The dashboard measures trends in five plan areas including Model for Excellence in Government and Racial & Cultural Harmony. Clicking on each area's logo shows a list of metrics with previous, current, and target results. Goldsboro created metric and target definitions for each capsule. City personnel added to the standard red-and-green color scheme with yellow for measures close to target and blue for measures in progress.
Goldsboro, NC
United States