Goldsboro, NC

Goldsboro, NC provides around-the-clock service to residents with Coda chatbot

Goldsboro's IT team developed Coda in-house starting with typical questions gathered from past resident emails and phone calls. Coda answers more than 32,000 questions via the city's website as well as texts to (919) 580-4299. The AI-enabled chatbot learns from each interaction to provide improved service. Residents can also report public maintenance issues like streetlight outages and potholes through Coda.

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Goldsboro, NC

United States

Goldsboro, NC shows progress towards strategic planning goals with new dashboard

The dashboard measures trends in five plan areas including Model for Excellence in Government and Racial & Cultural Harmony. Clicking on each area's logo shows a list of metrics with previous, current, and target results. Goldsboro created metric and target definitions for each capsule. City personnel added to the standard red-and-green color scheme with yellow for measures close to target and blue for measures in progress.

GN

Goldsboro, NC

United States