Johns Creek, GA
Municipality in Georgia
United States
Johns Creek, GA used Amazon Web Services to automatically answer commonly asked resident questions
The City of Johns Creek was already the first city in the world to combine its open data portal with Amazon Alexa but now by leveraging the Amazon Connect platform and the Amazon Lex chatbot the City was able to develop an automatic call center. Residents can use a free Alexa skill to access the city's open data and receive instant answers to over 200 frequently asked questions about traffic patterns, upcoming events, zoning codes, etc.
Johns Creek, GA
United States
Intelligent Automated Call Center
When you call your city, you want to speak to the right person, right away. With AWS Connect and a custom Lex bot, Johns Creek built a day-time automated call center that detects keywords that a caller says and routes the caller to the appropriate staff member. In the first several weeks of going live, this call center has been able to accurately detect and transfer over 60% of incoming calls saving citizens time and helping reception staff focus on in-person visitors.
Johns Creek, GA
United States
DataHub - An open data portal with something for everyone
Johns Creek built the region's first, city-level open data portal designed for use by everyone. The DataHub employs an inverted pyramid design which focuses on easy to use, department-level dashboards that users of all technical levels can understand. As users work their way down and into the DataHub, the language and graphics become more technical and developer-focused. In this way, the DataHub can drive both transparency and economic development.
Johns Creek, GA
United States
After-Hours Automated Call Center uses Open Data
Building on the success of the Alexa skill launched in 2018, the City built an after-hours call center powered by AWS Connect and a modified Alexa skill/Lex chatbot. The Lex chatbot recycles over 95% of the work built for the City's Alexa skill and accesses the same open data, FAQs, calendar, and job listings APIs as the Alexa skill. The goal of the after-hours call center is to answer questions and raise the level of service by eliminating the need for callers to leave voicemails.
Johns Creek, GA
United States
1st Alexa skill powered by open data
Johns Creek built the world's first Alexa skill powered by municipal open data. The skill helps answer over 200 different frequently asked questions (zoning, police activity, traffic conditions, job openings, etc.) using the city's open data portal, an FAQ database, and connections to the City calendar and job listings. This platform helps democratize data, and drives more efficient engagement with the community.
Johns Creek, GA
United States