Kingston, VIC QR Code Rubbish Collection System expedites turnaround on public bin reports
Kingston, VIC QR Code Rubbish Collection System Public Bin
Complete
City officials pursued a solution to frequent overflows across Kingston's 1,000 bins. The previous system required phone calls that were manually referred to contractors for collection the next business day. Kingston placed QR codes on public bins that open a dedicated reporting form when scanned. User reports of overflows, bin damage, and graffiti are automatically sent to waste contractors. A direct line to the waste management team means issues are fixed in hours instead of days.
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Kingston City Council was a finalist in the Customer Experience category at the MAV 2022 Awards for Excellence.
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