London Borough of Redbridge, GB modernizes planning requests and services with Planbot

London Borough of Redbridge, GB Planbot Requests Services

Complete

Borough officials worked with Agile Applications on development of the AI-powered bot. Planbot helps users find answers, forms, and documents for 200 planning topics. Redbridge's customer support team uses the mobile-friendly bot to accurately respond to phone calls otherwise transferred to planning personnel. The bot expedites planning application reviews while saving borough personnel time for high-impact projects.

Planning chat Artificial Intelligence (AI)Customer Support Building

London Borough of Redbridge, GB

London borough in England

United Kingdom

Newsworthy

Brett Leahy on LinkedIn: #chatbot #exceptional #buildingcontrolcan

This week, we welcome someone new to the London Borough of Redbridge Building Control Team, - our very first building control #chatbot. Our new digital...

London Borough of Redbridge 'Planbot' goes live - Agile Applications Ltd

London Borough of Redbridge has been working with Agile Datum, our specialist data sciences team, to develop the first AI enabled chatbot for planning applications. And since launch, it’s already helping to free up the council planning team and cut turnaround times for planning validation services to just 24 hours. We spoke with Brett Leahy, […]

Project Succeeded

The average planning validation review was reduced from three weeks to one day by Planbot.

London Borough of Redbridge, GB modernizes planning requests and services with Planbot

London Borough of Redbridge, GB Planbot Requests Services

Related Projects