Maricopa County, AZ Clerk's Office deployed the IBM Watson Assistant to help employees and residents

Maricopa County, AZ Clerk's Office IBM Watson Assistant

Complete

The Maricopa County Clerk's Office deployed the IBM Watson Assistant artificial intelligence to improve efficiency for its employees and local residents. The Clerk's Office staff use the Watson Assistant to answer their questions, create help desk tickets, and generate critical reports. The Watson Assistant acts a virtual agent allowing residents to make appointments with voice commands from home and eliminating the need for long wait times on the phone.

Artificial Intelligence (AI)chat Citizen Services Productivity

Maricopa County, AZ

County in Arizona

United States

Products

IBM Watson

Engage with information technology as an adaptive partner for human endeavor

Vendors

IBM

IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world.

Newsworthy

Clerk of the Superior Court in Maricopa County: Delivering fast, accurate answers to the public - Watson Blog

The Clerk of the Superior Court deployed IBM Watson Assistant to engage with citizens and employees, infusing AI into their workflows.

Project Succeeded

The Clerk's Office saw higher usage and satisfaction by the public than they anticipated during Arizona's COVID-19 lockdown. The Watson Assistant was critical in answering questions and helping citizens file documents without going to the court in person or waiting on the phone. In just the first month, the Watson Assistant managed 70% of conversations without human intervention, and staff saved around 100 hours of handling resident inquiries directly.

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