Markham, ON builds a COVID-19 Virtual Assistant for around-the-clock public service
Markham, ON COVID-19 Virtual Assistant Public Service
Complete
Markham was the first local government in Canada to use IBM Watson when building the bot. Residents access the assistant by phone or the Access Markham app for pandemic-related conversations. The COVID-19 Virtual Assistant draws on local, provincial, and national data when answering user questions. IBM Watson's machine-learning capabilities allow the bot to learn from each interaction and improve its customer service capabilities.
Newsworthy
Related Projects
🚫 To join the discussion, sign up. It's free!