Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform

Middlesbrough Council, GB Voicescape Collections Tax Process

Complete

Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.

Automation Tax and Fee Assessment & Collection Pilot / POC Customer Support

Middlesbrough Council, GB

Unitary authority in England

United Kingdom

Links

How Middlesbrough Council Rapidly Increased Council Tax Collection Rates

Voicescape Compliance gives tenants a greater degree of flexibility for getting into contact with tenants

Newsworthy

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LocalGov.co.uk - Your authority on UK local government - How Middlesbrough Council increased engagement rates by 59% of residents in Council Tax arrears

Middlesbrough Council embarked on a six-month pilot with Voicescape to improve customer engagement over outstanding payments.

Project Succeeded

Middlesbrough Council approved a three-year contract with Voicescape after the pilot recovered £146,000 in tax payments in its first three months.

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