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Prince William County, VA launches multilingual 311 portal with AI chatbot for resident services

Multilingual 311 portal with AI chatbot support

Prince William County launched a new resident-facing 311 portal in May 2025, giving residents a central place to submit service requests and get answers to questions. The county is expanding the platform with AI chatbots and voice assistants to serve residents whose first language is not English, broadening access to government services across the community.

Citizen Services Artificial Intelligence (AI)

Prince William County, VA

County in Virginia

United States

Newsworthy

Digital Counties Survey 2026: Applying AI for Practical Gains

In this year’s awards from the Center for Digital Government, the 54 winning counties used both traditional and emerging technologies to make meaningful change for residents and staff.

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