San Mateo County, CA Homeless Outreach Request App fosters efficient service delivery

San Mateo County, CA Homeless Outreach Request App Service

Complete

San Mateo County built an encampment reporting system in-house with ArcGIS. County staffers use mobile forms to submit location data, photographs, and narratives about homeless encampments. Each entry activates an automated email or text message to an assigned community organization for quick response. An internal dashboard collects app reports and follow-up notes from partner organizations for thorough tracking of services provided to unhoused residents.

GIS Mapping Health & Human Services Homelessness

San Mateo County, CA

County in California

United States

Links

NACo Achievement Awards: Homeless Outreach Request App

The County of San Mateo developed a GIS solution to optimize homeless outreach operations by transforming the way non-emergency reports and responses related to homelessness are documented and processed, streamlining the workflow, and providing a centralized data repository and efficient reporting tools. The Homeless Outreach Request App was developed through a collaborative

Homeless Outreach Request App | County of San Mateo, CA

The Homeless Outreach Request App was developed through a collaborative effort between the GIS team in the Information Services Department and the program manager of the Center on Homelessness in the Human Services Agency.

Project Succeeded

San Mateo County reported a 77% response rate within 24 hours of initial reports during a trial phase.

Awards

NACo Achievement Awards - Information Technology

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