The City of Unley, SA partnered with OpenCities to relaunch its website with a human-centered design

The City of Unley, SA human-centered website design

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The City of Unley partnered with OpenCities to launch its new website with a human-centered design approach. The city conducted workshops with frontline workers and focus groups with residents to inform the website's redesign. As a result of this community feedback, the new website improved the customer experience with intuitive topic-based content structures. This digital transformation allows users to quickly and easily find information, access services, and interact with the Council.

Design Digital Services Public Private Partnership (PPP)Website

The City of Unley, SA

City in South Australia

Australia

Products

OpenCities

Transform your digital customer experience without code

Vendors

Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve.

Links

City of Unley - City of Unley new website | Facebook

Your new City of Unley website has launched! Visit us soon and find improved ways you can interact with Council any day, any time:...

Govlaunch Podcast

From the Wiki for local government innovation, the Govlaunch podcast shares the stories of local government innovators and their efforts to build better governments. Through conversations with cities and towns around the world, each episode explores creative solutions to the challenges communities face, and what local governments can learn from each other’s successes and failures. Visit govlaunch.com for more stories and examples of local government innovation.

The City of Unley, SA partnered with OpenCities to relaunch its website with a human-centered design

The City of Unley, SA human-centered website design

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