Aberdeen City Council, GB launched the AB-1 Microsoft chatbot in its website for resident questions

Aberdeen City Council, GB launched AB-1 Microsoft chatbot

In Progress

Aberdeen City Council collaborated with Microsoft to launch the AB-1 chatbot on the city's website in order to answer questions from residents. The chatbot currently responds to questions about waste, recycling, roads, street lighting, education, and council tax with relevant city information. The chatbot currently understand English and some of the Doric dialect. The Council intends to add more functions to the chatbot as it continues to learn from interacting with residents.

chat Citizen Services Communications

Aberdeen City Council, GB

Unitary authority in Scotland

United Kingdom

Newsworthy

Aberdeen City Council launches AB-1 chatbot | News Break

Aberdeen City Council has launched a chatbot to respond to questions on a series of its services. Named AB-1, it has been developed as part of the council’s collaboration with Microsoft and is said to be the first for a local authority in Scotland using the company’s technology.

Aberdeen City Council launches AB-1 chatbot | UKAuthority

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