All Projects

Auckland Council, NZ implemented CXone to improve the customer experience for service delivery

Auckland Council, NZ iConnect contact management system

In Progress

Auckland Council implemented CXone, a new contact management system, to provide more efficient customer service for residents. The CXone platform automatically directs customers to the best person for their specific request to provide more effective service delivery. The Council is also trialing a process in which customers can enter information into the system while waiting on hold. This process will allow agents to directly access relevant information at the beginning of each call.

AC

Auckland Council, NZ

Unitary council in New Zealand

NZ flag

New Zealand

Products

More from Auckland Council

Auckland Council, NZ helps families facing high utility bills with home energy assessment pilot
Auckland Council, NZ seeks long-term solutions for water issues with Citizens' Assembly Project

Related Projects

Wollongong, NSW works toward its long-term emissions goals with a pilot of kerbside EV chargers
Rainbow Lake, AB partners with E2E Energy Solutions on first-in-Canada geothermal energy pilot

🚫 To join the discussion, sign up. It's free!

  • About
  • Advertise
  • Help
  • Blog
  • Terms of Service
  • Privacy
  • Cookie Policy
  • Contact

© 2024 Govlaunch Inc.