Borås, SE assesses AI chatbot improvements to customer service during pilot

Borås, SE AI Chatbot Improvement Customer Service Pilot

An AI-enabled chatbot named Kommun-Kim offers virtual assistance to website visitors during the six-month pilot. The bot started with answers to frequently asked questions noted by municipal staff. Kommun-Kim improves its knowledge base with each interaction and refers users to customer service as necessary. Borås will evaluate the quality of user experiences when considering how the bot will be used in the future.

BS

Borås, SE

Municipality in Sweden

Sweden