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Fairfax County, VA offers 24-hour customer service to residents with Virtual Assistant

Fairfax County, VA Virtual Assistant Customer Service


The Virtual Assistant provides answers to a broad spectrum of resident questions. Chatbot users find suggested topics common to local residents including voting, budgets, and COVID-19. The program also responds to keywords and questions with information, links, and contacts. Fairfax County's customer service and development teams regularly add new knowledge areas to the assistant. The AI-enabled assistant also learns how to improve future responses from past interactions.

Citizen ServicesCommunicationsChatbotsArtificial Intelligence (AI)

Fairfax County, VA

County in Virginia

United States


Fairfax County's Virtual Assistant | Topics

Fairfax County, Virginia - The Virtual Assistant is an artificial intelligence-generated service that can directly respond to your requests at any time.

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