Phoenix, AZ collaborates with Arizona State University on myPHX311 Virtual Assistant development

Phoenix, AZ myPHX311 Virtual Assistant Arizona State

Complete

City personnel and the university's Smart City Cloud Innovation Center designed the assistant over five months. The first version of myPHX311 Virtual Assistant handled requests in English or Spanish for 30 common user queries. User feedback and continuous improvement by the project team expanded the bot's capabilities with 69 intents. The Virtual Assistant and the myPHX311 mobile app provide self-service options when call centers and offices are closed.

chat Bots Digital Services Customer Support

Phoenix, AZ

Municipality in Arizona

United States

Links

City of Phoenix drives citizen engagement with 311 chatbot

City of Phoenix, ASU and AWS deployed an open-source chatbot to allow City of Phoenix residents to easily access city information.

myPHX311 Virtual Assistant - YouTube

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Newsworthy

Now Available: myPHX311 Mobile App

Phoenix named a 2021 Digital Cities Survey Winner - AZ Big Media

The Center for Digital Government has named Phoenix a 2021 Digital Cities Survey Winner for the "500,000 or More Population Category."

Awards

CDG Digital Cities Survey Award

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