Southlake, TX developed a performance management system to support its strategic objectives

Focusing on Innovation | icma.org

By Alison Ortowski and Dale DeanWell-managed private and public sector organizations generally use some type of foundational management framework. More than a decade ago, the city of Southlake, Texas (population 29,000) adopted the balanced scorecard system as its foundational framework.This framework enabled the city to realize benefits from improved city council ownership, buy-in and support from boards and commission members, fully integrated and cascading objectives from corporate to employee levels, and increased employee engagement.

Southlake Recognized for Strong Performance Management | MySouthlakeNews

For the second year in a row, the City of Southlake has been recognized by the International City/County Management Association (ICMA) for strong performance management.