Stories

The digital transformation of Fort Worth, TX

The City has digitally transformed major processes leading to reduced times for approvals, increased productivity, and improved quality of city services.

ProductivityCollaboration ToolsCommunicationsDigital Services
Newsworthy
The City of Fort Worth achieves business transformation with BP Logix
Fort Worth is the 15th-largest city in the U.S. and the fifth-largest city in the state of Texas 
KMWorld
The City of Fort Worth achieves business transformation with BP Logix
Fort Worth is the 15th-largest city in the U.S. and the fifth-largest city in the state of Texas 
KMWorld
The City Of Fort Worth Implements Process Director In First Phase Of Continuous Process Improvement Initiative
/PRNewswire/ -- BP Logix, provider of low-code/no-code BPM solutions for rapid digital application development, is pleased to announce that the City of Fort...
Prnewswire
BP Logix Customer, City of Fort Worth, Named Winner in the 2019 WfMC Awards for Excellence in Business Transformation | Business Wire
The City of Fort Worth and BP Logix, provider of low-code/no-code BPM solutions for rapid digital application development, today announced that its cu
Businesswire
Highlights
  • Fort Worth replaced their previous M&C system with with the BP Logix solution: Process Director.
  • The city launched "Forms Portal" in 2018; automating 13 major processes and nearly 400 highly used forms for approximately 7,000 users.
  • Implementing the M&C Collaboration Wizard increased the productivity of over 500 city employees.
  • Implementing the M&C Collaboration Wizard saved the city approximately 4,145 hours and $103,625 annually.
  • Fort Worth was honored with the 2020 Smart 50 Award for Digital Transformation and the 2019 WfMC Award for Excellence in Business Transformation.
Project Summary

Problem: Technological Limitations

The City of Fort Worth's previous eCouncil Mayor and Council communication (M&C) system was developed over a decade ago and required ongoing technological maintenance. The many limitations of the previous system were lessened through the city's application of support systems, creative loopholes, and additional manpower. These inefficiencies challenged the city's official goal to "become the best-managed city in the United States”, so the city conducted meetings with key users and stakeholders to discuss possible solutions.

Solution: M&C Collaboration Wizard

The M&C Collaboration Wizard was developed in a partnership between Fort Worth's IT Solutions Department and City Secretary's Office. This software was designed to reduce the time city employees spent locating, tracking, and managing M&Cs by automating workflows and improving collaboration. In order to create this improved M&C approval process, the city replaced their previous system with the BP Logix solution: Process Director. Process Director is an AI-enabled, low-code development platform for custom digital applications. According to Shaun Campbell, an IT Project Consultant for Fort Worth, this solution is a fundamental component of the city's digital transformation:

Implementation: Launching Phase One "Forms Portal"

Fort Worth's digital transformation started with a goal to reduce waste and improve response times by implementing digital, on-demand services. Phase I of this city-wide implementation "Forms Portal" launched in 2018 and it involved automating 13 major processes and nearly 400 highly used forms for approximately 7,000 users across a variety of city departments. According to Kevin Gunn, the Chief Technology Officer and IT Solutions Director for Fort Worth, this process was much more important than just going paperless:

Results: Award-Winning Increases in Productivity

Implementing the M&C Collaboration Wizard increased the productivity of over 500 city employees. The average time it takes employees to process M&Cs was reduced by about four hours. Based on the volume of M&Cs processed each year, this translates to a savings of approximately 4,145 hours and $103,625 annually for Fort Worth. Arguably more importantly, as Mary Kayser the City Secretary explains, this digital transformation also improved the quality of city services:


When it comes to measuring the impact of Fort Worth's digital transformation, the numbers truly speak for themselves. These changes to the city's business process management effectively:
1. Eliminated two-thirds of the approval touchpoints.
2. Reduced approval times by 51.5% from 18.6 days to just 9 days.
3. Diminished 99.5% of the code requiring support.
4. Decreased development hours by over 89%.
In recognition of these achievements, Fort Worth has been honored with the 2020 Smart 50 Award for Digital Transformation and the 2019 WfMC Award for Excellence in Business Transformation.
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Lindsay Pica

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