Ten local government chatbots that are making a difference
The list of local government chatbot names grows by the day, as municipalities and county governments keep finding new ways to utilize this cyber workforce to improve services and reduce costs.
Cabarrus County, NC reinvents internal forms using chatbots
The county’s IT department is promoting a human-centered approach to workflows and internal requests. The result is an easy-to-use administrative process that frees up county workers to spend more time serving citizens.
Cabarrus County, NC
United States
Citizen Engagement Part 2: One-click engagement on the go
Williamsburg, VA and Arlington, TX share their use cases with Citibot - an AI driven chatbot that enables community engagement via text message or web chat.
Williamsburg, VA
United States
What drives Adelaide’s ‘designed for life’ goal? Innovation.
The innovative City of Adelaide remains open to new ideas and opportunities to help drive city initiatives when it comes to engaging their residents and improving service delivery. A true innovative city ‘designed for life.’
Adelaide, SA
Australia
Citibot's AI chatbot makes local government more accessible
Citizens can text questions, log issues, or receive alerts from their city.
Tulsa's Court Texting Bot
Automated text reminders help Tulsa, Oklahoma's citizens pay municipal court fees on time and avoid fines.
Tulsa, OK
United States
Williamsburg, VA tries Citibot to improve service requests
The City of Williamsburg, VA deployed a six-month Citibot pilot in February 2018 to simplify service requests for residents.
Williamsburg, VA
United States