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Ten local government chatbots that are making a difference

The list of local government chatbot names grows by the day, as municipalities and county governments keep finding new ways to utilize this cyber workforce to improve services and reduce costs.

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Cabarrus County, NC reinvents internal forms using chatbots

The county’s IT department is promoting a human-centered approach to workflows and internal requests. The result is an easy-to-use administrative process that frees up county workers to spend more time serving citizens.

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CC

Cabarrus County, NC

US flag

United States

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Citizen Engagement Part 2: One-click engagement on the go

Williamsburg, VA and Arlington, TX share their use cases with Citibot - an AI driven chatbot that enables community engagement via text message or web chat.

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WV

Williamsburg, VA

US flag

United States

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What drives Adelaide’s ‘designed for life’ goal? Innovation.

The innovative City of Adelaide remains open to new ideas and opportunities to help drive city initiatives when it comes to engaging their residents and improving service delivery. A true innovative city ‘designed for life.’

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AS

Adelaide, SA

AU flag

Australia

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Citibot's AI chatbot makes local government more accessible

Citizens can text questions, log issues, or receive alerts from their city.

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Tulsa's Court Texting Bot

Automated text reminders help Tulsa, Oklahoma's citizens pay municipal court fees on time and avoid fines.

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TO

Tulsa, OK

US flag

United States

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Williamsburg, VA tries Citibot to improve service requests

The City of Williamsburg, VA deployed a six-month Citibot pilot in February 2018 to simplify service requests for residents.

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WV

Williamsburg, VA

US flag

United States

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