Aurora, CO refers non-emergency 911 callers to appropriate care with its Nurse Navigation Program
Aurora, CO 911 Non-Emergency Call Nurse Navigation Program
In Progress
Aurora and Global Medical Response funded this program with a Nurses in 911 Program grant. Trained dispatchers evaluate each 911 call for emergency transport or transfer to licensed Nurse Navigators. Callers in non-emergency situations are evaluated for referrals to telehealth appointments with physicians, primary care visits, or at-home care. This triage process reduces unnecessary healthcare costs for patients and frees hospital resources for emergency situations.
Project Succeeded
The Aurora911 Nurse Navigation Program handled 203 calls in its first month with an average satisfaction rating of 4.6 out of 5.
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