Avondale, AZ streamlines IT service requests and workflows with TeamDynamix platform

Avondale, AZ TeamDynamix IT Service Requests Workflows

Complete

Avondale previously relied on manual management of email and phone requests from city departments. TeamDynamix automates the collection and routing of IT tickets to assigned team members. This IT Service Management platform provides a single view of assigned projects and completed tickets. A self-service portal supports staff requests as well as self-guided training on basic tech issues. Department leaders can build dashboards in TeamDynamix for staff and IT asset management.

IT Automation Customer Support

Avondale, AZ

Municipality in Arizona

United States

Newsworthy

City of Avondale, AZ Achieves Greater Efficiency with Enterprise Service Management

Learn how the City of Avondale is using TeamDynamix ITSM to deliver first-class service to citizens throughout the city.

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An ‘automation-first mentality’ boosts customer service, reduces strain on staff - GCN

After the Avondale, Arizona, IT department automated its IT service desk, other departments are lining up to see how they can take advantage of the tech...

Project Succeeded

Avondale expanded the use of TeamDynamix to its Human Resources, Facilities, and Finance teams.

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