Fairfield, CA introduces Archie chatbot for enhanced customer support and communications

Fairfield, CA Archie Chatbot Enhanced Support Communications

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Archie is an AI-powered chatbot powered by Citibot and accessible from the city's website. Residents can report non-emergency issues like streetlight outages and potholes thanks to Archie's integration with the My FairfieldCA portal. The bot simulates human conversation in 71 languages to identify online resources and contacts appropriate for each conversation. City officials named the bot Archie in honor of the arch located on Texas Street.

chat Bots Artificial Intelligence (AI)Customer Support

Fairfield, CA

Municipality in California

United States

Vendors

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

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Fairfield, CA introduces Archie chatbot for enhanced customer support and communications

Fairfield, CA Archie Chatbot Enhanced Support Communications

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