Kitchener, ON turns resident feedback into website accessibility and customization with MyKitchener

Kitchener, ON MyKitchener Website Accessibility

Complete

Residents create free MyKitchener accounts to customize their front pages with relevant information. MyKitchener notifies users of new content and offers text messages for news from city departments. A customizable experience emerged from three years of city engagement with residents interested in expanded online services. City staffers also worked with the Digital Kitchener Lab to simplify website language for readers and voice-activated assistants.

Website Accessibility Citizen Engagement Digital Services

Kitchener, ON

City in Ontario

Canada

Newsworthy

Kitchener changes the game with new website and customizable MyKitchener portal - City of Kitchener

Kitchener re-imagines online customer service with citizen-centered design - City of Kitchener

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