London Borough of Bexley, GB partners with Capita to improve benefit claims processes
London Borough of Bexley, GB Capita Benefit Claims Improve
Complete
The borough's collaboration with Capita reduced processing times for benefits applications and recipient updates. A streamlined process allows a processing employee to enter applicant data without delays from incomplete supporting documents. Improvements to the benefits portal simplify applications and document uploads for residents. Capita automated portions of data entry and processing that contributed to long wait times.
Project Succeeded
The borough achieved an eight-day processing time for new applications compared to the 17-day national average. A change-in-circumstances update decreased from seven days to three days.
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