Modesto, CA to launch AI-powered chatbot

In Progress

The city is moving forward with its first chatbot, which will make it easier for residents to get answers to their questions and to request services in 71 languages. Per GovTech.com, officials have approved a three-year contract with South Carolina-based Citibot. Modesto expects to go live with its chatbot, as well as redesigns to its website and GoModesto app, between March and June 2024.

Artificial Intelligence (AI)chat Bots

Modesto, CA

Municipality in California

United States

Governments Involved

Modesto, CA

United States

Products

Citibot Web Chat

Convert your website into an interactive, conversational engagement platform.

Vendors

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

Newsworthy

Modesto, Calif., City Council Approves AI Chatbot

The city is moving forward with its first chatbot, which will make it easier for residents to get answers to their questions and to request services. Officials have approved a three-year contract with South Carolina-based Citibot.

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