Naperville, IL implemented a text-to-911 option for residents with compatible wireless services

Naperville, IL text-to-911 option

In Progress

The city of Naperville has implemented a text-to-911 option for residents who use Verizon, AT&T, or T-Mobile/Sprint wireless service. The text-to-911 option allows residents to message a request for police, fire, or emergency medical assistance but it does not currently offer picture, video, or translation services. The Naperville Police Department advises that residents only use this service if a phone call cannot be made during the emergency.

Computer-Aided Dispatch (CAD)Communications Emergency Services

Naperville, IL

Municipality in Illinois

United States

Newsworthy

Naperville, Ill., Now Allows Citizens to Text 911 for Help

Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.

Naperville Launches Text to 911 Capability for Emergencies | The City of Naperville

Naperville’s Public Safety Answering Point (PSAP) announced today, Sept. 20, that it has integrated texting into its 911 answering system, allowing citizens in need of emergency services in Naperville to reach the 911 dispatch center by text when calling is not an option.

Naperville, IL implemented a text-to-911 option for residents with compatible wireless services

Naperville, IL text-to-911 option

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