Monroe County, NY and Rochester launch Nurse Navigator program for non-emergency 911 calls

Monroe County, NY licensed nurses non-emergency 911 calls

In Progress

Monroe County partnered with the city of Rochester and American Medical Response to launch a Nurse Navigator program. During 911 calls involving certain non-emergency injuries and illnesses, dispatchers will connect callers directly with a licensed nurse instead of sending an ambulance. The nurse assess the caller’s symptoms and facilitates the most appropriate medical care response such as a virtual doctor's appointment, self-care instructions, visiting an urgent care center, etc.

Communications Healthcare Health & Human Services Public Private Partnership (PPP)Emergency Services

Monroe County, NY

County in New York

United States

Governments Involved

Rochester, NY

United States

Newsworthy

Some 911 calls to be diverted to new nurse navigator program | WHEC.com

If you call 911 in Monroe County you may not get an ambulance.

Minority Reporter – New Nurse Navigation Program Is Launched by City of Rochester and County of Monroe In Collaboration with AMR

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