Snohomish County, WA adds chatbot to help residents through COVID-19 and economic recovery

Snohomish County, WA COVID-19 Economic Recovery Chatbot

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County staffers used Microsoft Azure's Bot Service to introduce the bot less than one month after the outbreak. Residents can enter keywords and full questions to learn more about testing, symptoms, and recovery programs. The AI-enabled chatbot recontextualizes web content into a conversational format that leads to actionable responses. Snohomish County developed the bot as an around-the-clock guide to the latest county information.

Outbreak / COVID chat Artificial Intelligence (AI)

Snohomish County, WA

County in Washington

United States

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Microsoft Azure

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COVID-19 Chatbot Announcement

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Snohomish County, WA - Official Website