Sollentuna, SE simplified its building permit application process with a focus on customer service

Sollentuna, SE building permit applications

Complete

The Municipality of Sollentuna launched the Customer Focus Building Permit project to simplify and improve its building permit application process. When accessing the new system users are visually guided through each step of the process. The municipality's goal was to improve the customer service experience by implementing a simple self-service digital solution.

Permitting & Licensing Digital Services Website

Sollentuna, SE

Municipality in Sweden

Sweden

Links

Bygga nytt, ändra eller riva

Om du vill bygga något helt nytt, eller ändra något på en befintlig byggnad så behöver du oftast ansöka om bygglov eller göra en anmälan. Du kan enkelt söka fram mer information om din åtgärd genom att skriva in den i sökrutan på denna sida. Du kan även välja att filtrera på kategori.

Newsworthy

Sollentuna förenklar bygglovsansökan | Sollentuna kommun

Nu är det enklare att söka bygglov i Sollentuna. Kommunen har precis lanserat en ny lösning som visuellt leder besökaren visuellt genom hela processen. Målet...

Project Succeeded

After updating the website, the municipality conducted a survey of builders to obtain feedback on the new system. According the results, 91% were satisfied with the handling of their case overall and 89% were satisfied with the processing time.

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