Sollentuna, SE simplified its building permit application process with a focus on customer service
Sollentuna, SE building permit applications
Complete
The Municipality of Sollentuna launched the Customer Focus Building Permit project to simplify and improve its building permit application process. When accessing the new system users are visually guided through each step of the process. The municipality's goal was to improve the customer service experience by implementing a simple self-service digital solution.
Project Succeeded
After updating the website, the municipality conducted a survey of builders to obtain feedback on the new system. According the results, 91% were satisfied with the handling of their case overall and 89% were satisfied with the processing time.
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