Trois-Rivières, QC provides new avenues for resident assistance with 311 live chat

Trois-Rivières, QC 311 Live Chat Resident Assistance

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The city's 311 team provides live chat support during office hours Monday through Friday. Residents can request non-emergency services and ask questions about programs by chatting online with a trained representative. Trois-Rivières added the chat feature to reduce wait times from call volumes up to 1,000 conversations per day. City officials opened its 311 center in 2018 and since expanded to avenues like e-mail requests and a mobile app.

311 Citizen Services Citizen Engagement

Trois-RiviËres, QC

City in Quebec

Canada

Newsworthy

Le 311 fête ses 2 ans et lance son service de clavardage en ligne | Site officiel de la Ville de Trois-Rivières

Le nouveau clavardage en ligne permet aux citoyens de poser leurs questions en direct au 311.

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