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Tulsa, OK piloted an automated text message reminder system for municipal courts

Tulsa, OK automated text message system for courts

Complete

The Tulsa Mayor's Office of Performance Strategy and Innovation partnered with the Tulsa Municipal Court to pilot an automated text message reminder system built according to behavioral science principles. These automated text reminders use a script developed by Code for Tulsa to remind residents to pay municipal court fees on time and avoid fines.

TO

Tulsa, OK

Municipality in Oklahoma

US flag

United States

Links

Free Oklahoma Courtdate Notifications

friendly neighborhood court robot for getting court case information

An official brigade of Code for America

An official brigade of Code for America

Project Succeeded

During the six-month pilot, 63% of those who received a text message reminder paid all of their outstanding fines, compared to only 48% of residents who did not receive a reminder. Tulsa estimates that the annual impact of this work amounts to an estimated 320 people paying outstanding fees on time, an additional $187,000 in annual revenue and an estimated 15% reduction in municipal warrants.

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