Virginia Beach, VA integrates AI-enabled chatbot into its VB311 citizen request service

Virginia Beach, VA VB311 Citizen Request AI-Enabled Chatbot

In Progress

The chatbot supports the VB311 team in handling approximately 1,000 chat requests from residents each month. This bot refers users to online resources and service request links based on its knowledge of frequently asked questions. Residents may also be referred to VB311's live chat for more complex requests. Virginia Beach asks the community to select the chatbot's name and logo from five finalists - Beachbot, Ask Neptune, Ask VB, VBBot, or Botsby.

311 chat Bots Artificial Intelligence (AI)Customer Support

Virginia Beach, VA

Municipality in Virginia

United States

Links

Our New Chatbot Needs a Name! - PublicInput.com

The City of Virginia Beach is expanding its digital government services by adding an automated chatbot to its website and service request mobile app. The bot uses artificial intelligence and machine learning to assist in responding to citizens online questions. The enhanced service will ask the user how we can be of assistance. Based on the citizen response the chatbot will automatically display knowledge articles and/or links to information and services provided by the City. As more citizens interact with the chatbot it will learn based on keywords provided by the resident and will refine its search results over time to provide the closest possible match to the citizen inquiry. Since this new tool was created for you we d like you to select its new name. Below are our finalists; please select your favorite:

Newsworthy

Articles :: VBgov.com - City of Virginia Beach

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