Wake County, NC launched a Nurse Navigation Program to handle non life-threatening emergency calls

Wake County, NC non life-threatening 911 nurse program

In Progress

Wake County Emergency Medical Services partnered with Global Medical Response to launch the Nurse Navigation Program. Through this program, 911 operators will reroute callers with non life-threatening emergencies to a nurse navigator in order to reduce the burden on an overwhelmed 911 call system. These nurse navigators will determine a caller's needs, provide medical advice, connect callers to their primary-care providers, connect callers to transportation services to a clinic, etc.

Communications Healthcare Health & Human Services Emergency Services

Wake County, NC

County in North Carolina

United States

Newsworthy

Nurses Helping Wake County Respond to 911 Calls

Aiming to "help route 911 calls to the right care at the right time at the right place," the program will use-of-state nurses to help stretched Wake County EMS staff determine the care needed. <br/><br/>

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