Adelaide, SA improves around-the-clock resident access to services with Ask Adelaide chatbot

Adelaide, SA Ask Adelaide Chatbot Improved Services

In Progress

Residents click an icon on the bottom-right corner of any council webpage to activate the chatbot. Ask Adelaide responds to 130 frequently asked questions worded in 35,000 different ways. The chatbot includes tools like a bin day checker, a parking vacancy indicator, and a search tool for city library collections. The city's Ask Adelaide project with Hopstay runs parallel to the city's pilot of Google Assistant voice commands.

chat Artificial Intelligence (AI)Citizen Services Citizen Engagement

Adelaide, SA

City in South Australia

Australia

Vendors

Hopstay

Optimising citizen support & improving urban experience through smart digital assistants for cities.

Links

AI Chatbot & Voice Assistant | City of Adelaide

Welcome to the City of Adelaide. We are the local government authority for Adelaide: One of the world's most liveable city.

Newsworthy

Smart city AI chatbots with the City of Adelaide | Hopstay