Cork County Council, IE improves public services with Service rePublic innovation centre

Cork County Council, IE Service rePublic Innovation Services

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This collaboration with the Cork Institute of Technology focuses on improving customer-facing and back-end processes. County departments work with Service rePublic to identify improvements in workflows, form designs, and digital assets. Service rePublic staffers use focus groups, one-on-one interviews, and online surveys to inform service design projects. The centre maintains the Your Council service request website as an example of effective design.

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