Tewkesbury Borough Council, GB takes low-code approach to online services with Netcall collaboration

Tewkesbury Borough Council, GB Netcall Low-Code Services

In Progress

Tewkesbury sought a flexible, easy-to-use platform for expedited customer service. Netcall's Liberty Create platform was applied first to recycling and waste collections. The new interface automatically presents reasons for missed collections through integrations with legacy systems. This information improves communications with residents and reduces complaint volumes. Borough officials plan additional Liberty Create projects in areas like FOI requests and council tax billing.

IT Waste Management Digital Services Recycling Customer Support

Tewkesbury Borough Council, GB

Non-metropolitan district in England

United Kingdom

Links

Tewkesbury Council - transform online services - Netcall

Tewkesbury is using low-code to transform online services, deliver environmental improvements and make significant financial savings.

Newsworthy

Council puts customers first with new digital platform - Netcall

Tewkesbury Borough Council is set to transform the way it interacts with its customers online with a new digital platform, Liberty Create.

How councils can control their digital destiny with a low code platform | UKAuthority

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