Värmdö, SE simplifies municipal tasks with the Alex/Alexandra process automation bot
Värmdö, SE Alex/Alexandra Process Automation Bot
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Alex/Alexandra accepts and processes requests for service submitted through the city's website. This tool was initially used for waste management requests including missed collections and sewage service. Municipal officials will train the bot to handle additional processes as part of its Smartare Värmdö initiative. Värmdö anticipates an annual savings of 1,400 personnel hours that can be used for escalated cases and new initiatives.
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