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Santa Monica, CA partnered with ServiceNow to modernize its IT infrastructure

Santa Monica, CA modernize IT infrastructure

Em andamento

The City of Santa Monica partnered with ServiceNow to modernize its IT infrastructure. The partnership developed the city of Santa Monica app which expanded the city's existing 311 service and tied it into city work processes. The partnership also launched a completely digitized, automated, electronic workflow process for the city's Department of Human Resources. The city continues to work with ServiceNow to create a consumer-like service experience for residents.

IT Citizen Services Digital Services Mobile App Public Private Partnership (PPP)

Santa Monica, CA

Municipality in California

United States

Newsworthy

Santa Monica Shoots for the ‘Frictionless’ Citizen Experience

A plan to modernize IT and better enable a work-from-anywhere posture in Santa Monica, Calif., served the city well when the COVID-19 pandemic reshuffled city services and how they are delivered.

Santa Monica Shoots for the ‘Frictionless’ Citizen Experience

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