Case Management
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South Lanarkshire Council, GB simplifies its case management system with Liquidlogic partnership
The council's previous system required complex searches for child and adult care records. A five-year agreement with Liquidlogic integrates the company's cloud-based case management system across relevant departments. Case managers can access single views of services, reports, and notes on existing clients through a mobile-friendly portal. Three thousand council employees also enjoy improved workflows and reduced time on basic tasks from automated processes.
South Lanarkshire Council, GB
United Kingdom
Thurrock Council, GB improves its Troubled Families initiative with the xantura OneView platform
The Troubled Families team lacked a unified source of vulnerability data for early interventions and debt collection. The OneView platform automates the collection and analysis of data specific to the community, replacing previously used regional datasets. Team members can access updated debt and employment data that are essential to case management. Council officials use OneView reports for granular and large-scale views of economic vulnerability.
Thurrock Council, GB
United Kingdom
King County, WA begins first-in-the-country Collaborative Case Management Pilot for veterans
The King County Veterans Program (KCVP) identifies homeless veterans for the pilot. Participants receive HUD-Veterans Affairs Supportive Housing (HUD-VASH) vouchers to cover the rent for apartments identified by the county's Housing Authority. KCVP and the U.S. Department of Veteran Affairs coordinate services ranging from food assistance to job training. This pilot emphasizes stable housing and independent living for a group with disproportionate homelessness rates.
King County, WA
United States
Toronto, ON evaluates harm-reduction practices during Community Crisis Support Service Pilot
Service providers were selected for neighborhood-level interventions in four pilot zones. Each provider operates an around-the-clock response team of social workers, counselors, and nurses. Participating organizations handle case management from initial intake through follow-up evaluations. Non-emergency crises are identified through a partnership between the Toronto Police Service and Findhelp|211 Central. Pilot results will shape citywide adoption of this model by 2025.
Toronto, ON
Canada
Asbury Park, NJ partners with Preferred Behavioral Health Group on substance abuse support pilot
Asbury Park officials seek a solution to increased rates of opioid addiction. Police officers are collaborating with Support Team for Addiction Recovery (STAR) staffers during the three-month pilot. STAR is engaged on every weekday 911 call involving substance abuse issues. The pilot includes overnight and weekend interventions for urgent cases. One-on-one consultations assess the individual's needs prior to referrals, coaching, and case management.
Asbury Park, NJ
United States
Heinola, FI collaborates with Lahti and Porvoo on case management automation pilot
The three councils received a digitization grant from the Finnish Ministry of Finance for the pilot. Each council implemented Innofactor's Dynasty 10 software throughout its case management processes. This software can be used to automate basic tasks that free staff time for more complex projects. Dynasty 10 required minimal upload time with a mobile app and user-friendly interface. The pilot runs from January 2021 through October 2022.
Heinola, FI
Finland
Lahti, FI
Finland
+1Anchorage, AK facilitates move from streets to housing with Mobile Intervention Team
The Mobile Intervention Team (MIT) is a coordinated effort by local police and the United Way of Anchorage to ease transitions from closed encampments. Each individual is placed on the coordinated entry list for housing and evaluated by a social worker and a mental health expert. MIT staffers develop long-term plans with homeless residents to meet their physical and mental health needs.
Anchorage, AK
United States
Dallas, TX pursues 100-day campaign to reduce veteran homelessness
The 100-Day Veteran Housing Challenge tasked city departments with identifying and locating housing for homeless veterans. The Metro Dallas Housing Alliance (MDHA) worked with the city to convince landlords to participate in the program. Housing officials and MDHA connected participating veterans with acceptable housing in known voucher-friendly units or new housing sources.
Dallas, TX
United States
Washington, DC Office of Zoning has integrated a new application wizard for zoning adjustment cases
The DC Office of Zoning (DCOZ) has expanded their Interactive Zoning Information System (IZIS) with a new application wizard for Board of Zoning Adjustment (BZA) cases. This system increases the efficiency of online case filing, viewing, processing, and management of BZA cases.
Washington, DC
United States