Cabarrus County, NC streamlines applications for ERAP funding with chatbot and Laserfiche forms
Cabarrus County, NC Laserfiche Forms Chatbot ERAP Funding
Complete
County officials pursued a method for filtering applicants for $6.5 million in Emergency Rental Assistance Program (ERAP) funds. A Laserfiche form gathered applicant information as required by the federal program. Cabarrus County integrated the form with a chatbot that asked additional questions to determine eligibility. This process directed ERAP-ineligible residents to other resources, decreased processing times for eligible applicants, and freed employee time for other tasks.
Project Succeeded
Cabarrus County processed 500 ERAP applications in the system's first two months.
More from Cabarrus County
Related Projects
🚫 To join the discussion, sign up. It's free!