Greater Dandenong, VIC introduces single sign-in portal for a variety of council services

Greater Dandenong, VIC Single Sign-In Portal Services

The council's IT team sought an alternative to siloed department systems requiring six separate log-in credentials. A year-long development process with vendors including Boomi, Okta, and Demonz Media was less expensive than competing products. The new system requires one sign-in credential for service requests, permit applications, and bin collection schedules. The portal translates information into 130 languages and reduces calls or emails about commonly asked questions.

GD

Greater Dandenong, VIC

City in Victoria

Australia