Laval, QC improves responses to resident requests with AI-enabled Citizen Requests portal
Laval, QC Citizen Requests Portal AI Resident Requests
Residents enter their service requests into the Citizen Requests portal. Each request can be tracked from ticket to resolution from a single page. An in-house algorithm assigns requests to the appropriate departments. The system's AI analyzes departmental contacts with residents for future improvements. Laval worked with Microsoft and Gestisoft on the cloud-supported service request system with feedback from 700 public employees.
Newsworthy
Ville de Laval - La Ville de Laval remporte un deuxième prix pour son projet Requêtes citoyennes
City receives award for innovation in processing citizen requests | The Laval News
Residents can now follow the online progress of requests to the city Officials with the City of Laval were recognized by their peers last week with an award
Project Succeeded
Laval received the 2020 Excellence Award from RIMQ for the Citizen Requests project.
Related Projects
🚫 To join the discussion, sign up. It's free!