Maceió, AL
Municipality in Alagoas
Brazil
Maceió, AL reaches out to residents with multiple health needs through Saúde da Gente initiative
Brazil's largest mobile health program sends 400 specialists and outreach officers to socially vulnerable neighborhoods. At-home appointments and community clinics focus on populations in need including women, children, and residents with mental health disorders. There is also an animal health team for basic veterinary services. Saúde da Gente seeks to help 500,000 residents and reduce the demand for overtaxed community resources.
Maceió, AL
Brazil
Maceió, AL unveils digital tools for enhanced resident interactions with traffic department
Commuters find answers to common transportation questions by chatting with the AgentSmttVirtual chatbot. The Municipal Superintendent of Transport and Traffic (SMTT) updated its NOI Citizen app to enable accident reporting and transit complaints. NOI Citizen also offers location-based alerts about traffic incidents and a ticket tracking system. SMTT developed a virtual wallet that improves the portability of licenses and registrations for taxi drivers.
Maceió, AL
Brazil
Maceió, AL seeks resident thoughts on municipal plan through the Participa Maceió platform
Municipal officials introduced the online platform for a month-long engagement on its proposed four-year plan. Residents register for Participa Maceió accounts and view proposed projects in each of the city's administrative regions. The platform allows users to rank their favorite programs and offer up to three suggestions per account. The Maceió City Council will consider feedback from the platform as it finalizes projects through 2025.
Maceió, AL
Brazil
Maceió, AL achieves equal access to COVID-19 vaccines with tools for the visual and hearing impaired
Maceió was the first city in Brazil to offer a vaccination card in Braille for visually impaired residents. The card was initially offered to 2,000 residents before citywide distribution. Residents who received shots prior to the card's introduction were eligible for exchanges at vaccination sites. Municipal officials also offered the services of Brazilian Sign Language translators to hearing-impaired residents through its online reservation system.
Maceió, AL
Brazil
Maceió, AL guides residents through debt checks and negotiations with Feirão do Nome Limpo
Feirão do Nome Limpo - Clean Name Fair - was a five-day event to check public records for outstanding debts. Staffers from consumer protection agency Procon Maceió identified creditors and amounts for participants. On-site representatives from local and national lenders negotiated lower repayments based on each resident's ability to pay. Municipal officials pursued Feirão do Nome Limpo after finding 62% of households faced debt in June 2021.
Maceió, AL
Brazil
Maceió, AL diagnoses challenges and presents solutions on Raio-X Da Prefeitura website
Raio-X Da Prefeitura - X-Ray of the City Hall - identifies 17 areas of local life including street lighting, health, and tourism. Clicking the icon for each area presents five related challenges uncovered by citizen feedback and internal review. Maceió shows solutions to these challenges along with how fixes improve public life. The website includes a one-minute video tutorial and a contact link for public suggestions.
Maceió, AL
Brazil
Maceió, AL opens new channel for public transit complaints through WhatsApp
Maceió sought a communications method that leverages high mobile phone use on buses. Riders submit complaints about bus conditions via WhatsApp to (82) 98134 6858. The transit team reviews text details, videos, and photos for referral to the appropriate staff members. Submitted reports remain anonymous and expedite delivery of complaints to transit operators. The WhatsApp complaint channel supplements manual inspections and the whisteblower phone line.
Maceió, AL
Brazil