Maceió, AL opens new channel for public transit complaints through WhatsApp

Maceió, AL WhatsApp Public Transit Complaint Channel

Complete

Maceió sought a communications method that leverages high mobile phone use on buses. Riders submit complaints about bus conditions via WhatsApp to (82) 98134 6858. The transit team reviews text details, videos, and photos for referral to the appropriate staff members. Submitted reports remain anonymous and expedite delivery of complaints to transit operators. The WhatsApp complaint channel supplements manual inspections and the whisteblower phone line.

Social Media Transportation Customer Support

Maceió, AL

Municipality in Alagoas

Brazil

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