Ottawa, ON incorporates commuter feedback into its My Para Transpo transit booking app

Ottawa, ON My Para Transpo Transit Booking Commuter Feedback

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City transit agency OC Transpo convened a group of commuters for app testing in December 2020. Members of this group used My Para Transpo for daily trips starting in July 2021. My Para Transpo enables advanced paratransit reservations and same-day trip cancellations. The app asks users about their mobility needs and if they are traveling with support people or service animals. Commuters can also track real-time vehicle locations in the app.

Engagement Transportation Mobile App Accessibility Pilot / POC

Ottawa, ON

City in Ontario

Canada

Links

My Para Transpo | OC Transpo

Newsworthy

OC Transpo’s new My Para Transpo application makes it easier for customers to book a trip online | City of Ottawa

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Ottawa - OC Transpo's new My Para Transpo application makes it easier for customers to book a trip online

Para Transpo customers now have more self-service options to book and track trips. Today (April 13), OC Transpo launched the new My Para Transpo (link is external) online application.With this new. . .

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