Rockford, IL and Winnebago County become first in state to use a new feedback survey after 911 calls

Rockford, IL 911 service feedback surveys

In Progress

The city of Rockford and Winnebago County are the first in the state of Illinois to use CueHit a new feedback survey administered after 911 calls. The surveys are delivered via test message to 911 callers several hours or days afterwards and allow residents to provide feedback on the 911 service.

Surveys Communications Public Safety Emergency Services

Rockford, IL

Municipality in Illinois

United States

Governments Involved

Winnebago County, IL

United States

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The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.