Rockford, IL and Winnebago County become first in state to use a new feedback survey after 911 calls
Rockford, IL 911 service feedback surveys
In Progress
The city of Rockford and Winnebago County are the first in the state of Illinois to use CueHit a new feedback survey administered after 911 calls. The surveys are delivered via test message to 911 callers several hours or days afterwards and allow residents to provide feedback on the 911 service.
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The service uses text messaging to contact some 911 callers and others that have recently reported or been involved in certain types of incidents.
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Local 911 centers implement post-call surveys; here's how it works | Top Stories | wrex.com
The software will be implemented mid-January at both the Rockford 911 Center and Winnebago County 911 Center.
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