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Austin, TX deployed "Watson" an IBM virtual assistant to provide residents information on COVID-19

Austin, TX "Watson" IBM virtual assistant for COVID-19

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The City of Austin deployed IBM's "Watson Assistant for Citizens" to provide COVID-19 information to residents. Currently in phase one of deployment, this artificial intelligence operates as a virtual chat bot on the city's website. Residents can engage Watson with interactive conversation about medical questions, school closings, or unemployment. In phase two, the city's chief technology officers plans to add a microphone function so residents can actually speak to the virtual assistant.

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IBM Offers "Watson Assistant for Citizens" to Provide Responses to COVID-19 Questions - Apr 2, 2020

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Austin deploying IBM’s tech to share coronavirus info - Business - Austin American-Statesman - Austin, TX

The city of Austin is joining a handful of organizations that will begin using IBM's artificial intelligence-enabled virtual assistant service to provide information on the coronavirus pandemic.IBM says Austin will be one of 10 organizations using the company’s new service, Watson Assistant for Citizens, to help communicate information about COVID-19. The service is now live and available for use through the city of Austin’s website.The company said it is offering the service for

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